CSRS has an in-house data processing department with over 100 years of combined programming experience. CSRS offers tabulations of data, with or without statistical testing. Our use and knowledge of the most sophisticated tabulation packages allows us the flexibility to meet almost any data processing requirement.  Our clients have the assurance of quality results because of our extensive knowledge of spec writing (tabulation programming) and our rigorous documentation and record-keeping.  Our staff has a sophisticated knowledge of questionnaires and puts forth extraordinary efforts to do your work with accuracy, care, and speed.

CSRS runs all gathered/collected data through an extremely rigid cleaning program which thoroughly checks for three main principles: logic, consistency and permissible data options and/or congruency.  All data entry is done in-house at CSRS.

CSRS also has an in-house coding department which converts verbatim responses, phrases, and ideas on open-ended questions into numeric codes that can be converted into quantitative data. This process organizes and simplifies the many different answers respondents give into a something that is quantifiable and understandable.  Open end questions can be coded or provided as verbatims as required.

In addition, CSRS provides multivariate statistical analysis for marketing segmentation, forecasting and predicting and explaining behavior.

CSRS has been conducting telephone survey research since 1981 and prides itself in its ability to customize its efforts to address the special need of individual clients and their unique studies. CSRS has 40 CATI telephone stations and has extensive experience with Consumer and Business-to-Business Telephone Research.

CSRS selects a quality interviewing staff through a rigorous two-step hiring process. Applicants are screened to ensure reading and recording verbatim skills, ability to follow written instructions and general voice quality. Further screening takes place during a CSRS general training where each applicant is evaluated based on their ability to grasp and apply newly taught interviewing rules and techniques. Interviewers are only hired if the CSRS Trainer decides the applicant can conduct interviewers up to CSRS high standards.

CSRS provides intensive interviewer training prior to the start of each project, and throughout the duration of the project as necessary. CSRS quality control monitoring establishes a method to both ensure that interviewers are properly conducting the interview and to allow our clients to listen to interviews onsite or remotely.

Over the years, CSRS has gained extensive experience working with organizations that specialize in conducting research that requires Human Subjects protection in regards to confidentiality and privacy. Since the implementation of the Health Insurance Probability Accountability Act of 1996, CSRS has put forth an added effort to ensure that studies that affected by the HIPAA policy are in compliance.

Each client has different requirements and therefore, CSRS ensures that all procedures are customized to meet the needs of each study. Yet regardless of the procedure established, our ultimate goal is to ensure that issues of privacy and sensitivity are handled with care and attention.

Our web survey capabilities combine our quantitative research experience with the latest in on-line technology.  Our in-house web programmers have the knowledge of what works and what doesn’t work in a web survey. We construct and test web-based questionnaires to meet your specifications. CSRS utilizes industry leading Web-Survent Software developed by CFMC. Our online surveys run 24 hours a day, every day, worldwide. We can screen unqualified respondents and prevent duplicate submissions. CSRS can provide timely status reports on the progress of the study and can provide constantly updated live data reports to our clients via the Web.

SAMPLE WEB SURVEY »

CSRS has extensive experience conducting and processing mail surveys.  Our staff has knowledge of mail questionnaire layout requirements and will customize your project to meet your needs.  Questionnaires can be produced in a great variety of looks and feels.  From one-color printing on basic paper stock to full color printing on any paper stock or quality.  We have extensive experience in designing full color documents in both offset printing and electronic printing.

When appropriate, questionnaires can be personalized with name and address or any client supplied information.  Personalized cover letters can be prepared when desired.  CSRS can also add a unique identification number that can be tied back to an individual and information previously known about this respondent.

CSRS can handle complex sample data files and will offer consultation on the many ways mail surveys can be executed.  We will discuss the implications of using advance letters, reminder cards, incentive options and multiple waves of mailings.

Over the many years of working with the U.S. Postal Service, CSRS has acquired a vast amount of experience in determining the most cost-efficient way to handle the incoming/outgoing postage expenses.  CSRS will make recommendations on the best method to utilize.

All mail surveys are returned to our Van Nuys location where we open, check-in, code, keypunch, and provide tabulated results.

CSRS, Inc. has an understanding of sampling that comes from decades of practical training in market research, statistical experience at the U.S. Census Bureau and extensive University training.  CSRS frequently serves as a sampling consultant to academic and corporate research organizations.  We have provided information and consultation on sample selection on thousands of research projects.

CSRS can generate random digit dial (RDD) samples utilizing both EPSEM and non-EPSEM methodologies.  We are able to target households by ethnicity, income, age and numerous other variables.  When appropriate, CSRS can screen RDD samples to eliminate significant number of business numbers and disconnects.

Cell only households can be included in the sample when appropriate for a residential project.

CSRS can also generate targeted listed household samples to maximize efficiency in reaching low incidence populations.

We also have access to a great range of business samples.  Samples can be generated for virtually any geography by business type, sales, number of employees and many other variables.  CSRS has decades of experience assisting clients in the complex area of business sample selection.