CSRS has been conducting telephone survey research since 1981 and prides itself in its ability to customize its efforts to address the special need of individual clients and their unique studies. CSRS has 40 CATI telephone stations and has extensive experience with Consumer and Business-to-Business Telephone Research.

CSRS selects a quality interviewing staff through a rigorous two-step hiring process. Applicants are screened to ensure reading and recording verbatim skills, ability to follow written instructions and general voice quality. Further screening takes place during a CSRS general training where each applicant is evaluated based on their ability to grasp and apply newly taught interviewing rules and techniques. Interviewers are only hired if the CSRS Trainer decides the applicant can conduct interviewers up to CSRS high standards.

CSRS provides intensive interviewer training prior to the start of each project, and throughout the duration of the project as necessary. CSRS quality control monitoring establishes a method to both ensure that interviewers are properly conducting the interview and to allow our clients to listen to interviews onsite or remotely.

Over the years, CSRS has gained extensive experience working with organizations that specialize in conducting research that requires Human Subjects protection in regards to confidentiality and privacy. Since the implementation of the Health Insurance Probability Accountability Act of 1996, CSRS has put forth an added effort to ensure that studies that affected by the HIPAA policy are in compliance.

Each client has different requirements and therefore, CSRS ensures that all procedures are customized to meet the needs of each study. Yet regardless of the procedure established, our ultimate goal is to ensure that issues of privacy and sensitivity are handled with care and attention.